TechCrunch Space: SpaceX calls out 'systematic challenges' with FAA

Max Q space stars

Image Credits: TechCrunch

Hello and welcome back to TechCrunch Space. I wanted to flag once again that the final agenda for the Space Stage at TechCrunch Disrupt is now live. I’ll be pushing this event for the next few weeks, given that we’re just a bit over a month away! We’d love for you to join us.

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Story of the week

SpaceX’s fight against regulators kicked up a notch last week. First, the FAA announced it was seeking two fines, totaling $633,009, from the company for alleged launch license violations on two occasions that took place over a year ago.

While this is no doubt just a rounding error for SpaceX, the company hit back hard against the allegations in a letter sent to top congressional leaders. The company asserts that the inability of the FAA’s Office of Commercial Space Transportation (AST) to process “relatively minor” license updates is further proof that the agency is unable to keep pace with the space industry’s — but chiefly SpaceX’s — rapid growth. 

CEO Elon Musk used his platform on X to put his perspective more plainly: “The fundamental problem is that humanity will forever be confined to Earth unless there is radical reform at the FAA.” 

spacex falcon 9 rocket launches south korea's danuri lunar orbiter
Image Credits: SpaceX

Deal of the week

NASA wants to establish a permanent human presence on the moon, but right now, astronauts have to be in direct line of sight with Earth to phone home. 

The space agency is looking to change that with its developing Near Space Network, and it’s willing to pay potentially huge sums to private companies to help make continuous lunar communications a reality. Those plans got a boost last week when NASA announced it had awarded Intuitive Machines a contract to build and deploy a satellite constellation capable of providing navigation and communications for future missions on or around the moon. 

The contract has a maximum potential value of $4.82 billion, though Intuitive Machines will get $150 million guaranteed to get started.

Intuitive Machines lander
Image Credits: Intuitive Machines (opens in a new window)

This week in space history

A year ago NASA made history when its OSIRIS-REx capsule became the first American mission to deliver a sample of an asteroid to Earth. The Origins, Spectral Interpretation, Resource Identification, and Security-Regolith Explorer (OSIRIS-REx) spacecraft landed in Utah after a nearly three-year journey home from the asteroid Bennu. The capsule returned around 250 grams (8.8 ounces) of rocks and dust.

Read more about the mission, why NASA selected Bennu, and what the samples may tell us about the formation of our solar system.

The sample return capsule touched down in the Utah desert on September 24, 2023.
Image Credits: NASA/Keegan Barber

Meta will let third-party apps place calls to WhatsApp and Messenger users — in 2027

people walking past Meta signage

Image Credits: TOBIAS SCHWARZ/AFP / Getty Images

Meta on Friday published an update on how it plans to comply with the Digital Markets Act (DMA), the European law that aims to promote competition in digital marketplaces, where the law concerns the company’s messaging apps, Messenger and WhatsApp.

As Meta notes in a blog post, the DMA requires that it provide an option in WhatsApp and Messenger to connect with interoperable third-party messaging services and apps. Meta says it’s building notifications into WhatsApp and Messenger to inform users about these third-party integrations and alert them when a newly compatible third-party messaging app comes online.

Meta DMA WhatsApp Messenger
Image Credits: Meta

The company also says it’s introducing an onboarding flow in WhatsApp and Messenger where users can learn more about third-party chats and switch them on. From the flow, users will be able to set up a designated folder for third-party messages or, alternatively, opt for a combined inbox.

Meta DMA WhatsApp Messenger
Image Credits: Meta

In 2025, Meta will roll out group functionality for third-party chats, and, in 2027, it’ll launch voice and video calling in accordance with the DMA.

And at some unspecified point in the future, Meta will bring “rich messaging” features for third-party chats to WhatsApp and Messenger, like reactions, direct replies, typing indicators and read receipts, the company says.

Meta DMA WhatsApp Messenger
Image Credits: Meta

“We will keep collaborating with third-party messaging services in order to provide the safest and best experience,” Meta wrote in the post. “Users will start to see the third-party chat option when a third-party messaging service has built, tested and launched the necessary technology to make the feature a positive and secure user experience.”

The upcoming WhatsApp and Messenger interoperability features aren’t a slam dunk necessarily. As we’ve reported previously, it’s not clear whether other major messaging operators, such as Viber and Telegram, will support them. WhatsApp will require end-to-end encryption to enable interoperability, which could also present technical roadblocks. Plus, Meta requires that companies sign an agreement — the details of which haven’t been made public — to integrate with any of its systems.

Open source messaging protocol Matrix’s founder Matthew Hodgson, for one, noted in a talk this year that Matrix will work with WhatsApp, end-to-end encryption intact, “on an experimental basis.”

Meta is attempting to meet its obligations under the DMA’s messaging-related clauses, but the company has come under fire for allegedly violating other components of the legislation.

This summer, the European Commission said that Meta’s “pay or consent” ad model, which offers EU users of Facebook and Instagram a choice between a paid, ad-free experience or a free, ad-supported version, failed to comply with the DMA.

Google tests a feature that calls businesses on your behalf and holds until an agent is available

Google logo on building

Image Credits: Alex Tai/SOPA Images/LightRocket / Getty Images

Google is testing a new feature that will place a call to a business on your behalf, wait on hold and then give you a call once a live representative is available, the company confirmed to TechCrunch. The new feature, called “Talk to a Live Rep,” would get rid of the need for users to wait countless minutes, and sometimes hours, listening to hold music trying to get connected to a customer service agent.

The company says the feature is now available in English for people in the U.S. who have joined Search Labs, its program for users to experiment with early-stage Google Search experiences, and opted into the Talk to a Live Rep experiment. It works on the Google app for Android and iOS, as well as Chrome on desktop.

The news was first reported by 9to5Google.

Although Talk to a Live Rep is similar to the Pixel’s “Hold for Me” feature, Google says there are some differences, noting that while some of the underlying technology is the same, Talk to a Live Rep goes one step further. With Talk to a Live Rep, Google’s systems will navigate the phone tree for you and then call you back when a customer service agent is available. Hold for Me can only be activated once you’re already on hold and waiting for customer service to take your call.

Plus, while Hold for Me is only supported on Pixel phones, Talk to a Live Rep is available on all devices. In addition, because Talk to a Live Rep asks you for the reason of the call, the customer service representative will already know why you’re calling the company, removing yet another step in the process.

Some businesses already offer a call-back option where you call them, secure your place in line and then get a call back when a representative is available. Talk to a Live Rep proactively calls the business on your behalf, getting rid of the need for you to enable the whole process yourself. With Talk to a Live Rep, you only need to pick up your phone when the company is available to talk to you.

When you search for a company’s customer support number, Google will display a “Request a call” button if the business is supported. From there, you can select the reason for your call. Google will then send you SMS updates about its progress and will then call you once a customer representative is available to speak with you.

The feature is currently available for a handful of airlines, telecom companies, retailers, insurance companies and other services. The supported businesses include Alaska Airlines, Delta Airlines, JetBlue, Best Buy, Costco, Walmart, Boost Mobile, Samsung, ADT, Instacart, UPS, Zelle, State Farm and more.

As with any other experimental feature, it’s unknown when Talk to a Live Rep will reach a wider audience.

Fortnite Epic Games loading on phone

Epic Games' Tim Sweeney calls out Apple's 'bitter griping' after its EU fine over anticompetitive practices

Fortnite Epic Games loading on phone

Image Credits: CHRIS DELMAS/AFP / Getty Images

“Denial is a river that flows through Cupertino!,” said Epic Games CEO Tim Sweeney, a notorious Apple critic who also sued the tech giant for anticompetitive practices, in a post on X, weighing in on today’s news of the European Commission’s historic €1.84 billion fine against the iPhone maker. The EC ruling, which favors Spotify, hinges on Apple’s approach to its anti-steering clauses that prevented Spotify and other music streamers from directing users to their websites.

Referring to Apple’s response to the EC fine, which the company said it would appeal, Sweeney writes, “Apple’s bitter griping simply describes their historic, pre-monopoly relationship with app makers: the device provides great APIs, and apps provide great features to attract users. Everyone profits together.”

In other words, Apple’s App Store was originally seen as a platform that could help the tech giant sell more iPhones, as having easy access to popular apps, like Facebook — an early App Store partner — would be a plus for consumers. But over the years, as Apple grew its services business, it pushed app developers to use in-app purchases to monetize their apps by way of sales of virtual goods and subscriptions. As a result, Apple’s interest in retaining its cut of these revenues strengthened. Though it made some concessions for small business developers and others, it sees no model for the App Store that doesn’t involve a commission structure.

Although Apple did implement an exception to its rules in 2022 for “reader” apps, like music streamers, it still largely controls the process by dictating who can apply for an exception, when it’s granted, how the links should appear, how they can be advertised in the app and more.

Sweeney, undoubtedly, was thrilled with the EU’s decision, given his own company’s fight against the tech giant over similar matters.

Epic Games has long wanted a way to distribute its popular game, Fortnite, to iOS users without having to go through the App Store or pay Apple a commission on any in-app purchases. The game maker sued both Apple and Google for antitrust issues regarding how their app stores are run. It won its battle with Google, which was tried by a jury, but largely lost its case against Apple after the Supreme Court declined to weigh in on the lower court’s ruling that found Apple was not a monopoly.

However, Epic Games won on one count in its court battle with Apple, as the district court judge in Northern California ruled that app developers should be able to point their users to links or buttons that connected to their websites, where customers could learn about other ways to pay beyond Apple’s in-app purchases.

As required by the court, Apple said it would permit such links, but decided it would still take a 27% commission on those sales — a move that Epic dubbed a case of “malicious compliance” and one which Sweeney vowed to fight.

Today, he suggested that the EC’s decision has relevance to his case in the U.S., as it describes “lawbreaking by Apple.”

“In America, the issue is coming before the District Court in Epic v Apple as Epic challenges Apple’s malicious compliance with the court’s anti-steering injunction,” Sweeney wrote.

He also retweeted a Business Insider piece by Peter Kafka which points out that the $2 billion fine is actually an $80 billion problem, as investors’ reactions to the EU’s decision tanked Apple’s stock by as much as 3% in the first few hours of trading, equating to some $80 billion in market cap.

Spotify also reacted to the fine today calling it a “powerful message” but cautioned that Apple has a history of skirting regulations meant to hold it accountable. Sweeney also retweeted Spotify CEO Daniel Ek’s video message about the fine and his concerns that Apple will find a way to avoid full compliance.

Apple fined €1.84BN in EU over anti-steering on iOS music streaming market

Spotify calls Apple’s €1.84B antitrust fine a ‘powerful message,’ but cautions that the next steps matter

The Epic-Apple antitrust saga isn’t over yet