13 companies from YC Demo Day 1 that are worth paying attention to

Y Combinator logo in a forest

Image Credits: Bryce Durbin / TechCrunch

Famed Silicon Valley startup accelerator Y Combinator on Wednesday kicked off its two-day “Demo Day” event that showcases what the most recent YC batch, S24, companies are building.

Unsurprisingly, AI companies dominated the day, with startups looking to apply the technology to problems like estate planning and settlements, Elayne; automating clinical trial data, Baseline AI; and helping companies get goods through customs, Passage.

Sectors like fintech, healthcare, and web3, which dominated YC cohorts of the past, were noticeably quieter, or completely absent, from Wednesday’s presentation.

Here are the companies worth paying attention to from the first day of Demo Day. Spoiler alert: Pretty much all use AI.

Azalea Robotics Corporation

What it does: Automates moving baggage at airports with robots

Why it’s a fave: This seems like an ideal use case for robots, considering that collecting and moving baggage at airports is an entirely manual process, which can also be dangerous. This may also be technology that airports would actually be willing to pay for.

Baseline AI

What it does: AI automation of clinical trial documents

Why it’s a fave: I’m a fan of anything that is aiming to make clinical trials work better and run faster, considering how important they are in the process of getting new drugs and treatments to market. The company claims it can save companies $18 million in costs and lost revenue, which seems like a notable improvement.

Elayne

What it does: AI-powered estate planning and settlements

Why it’s a fave: As someone who has watched a family member navigate this process, I’m glad someone is building a better solution. Plus, the fact that Elayne is looking to reach consumers through their employers is a smart way to get more people thinking about this before they have to.

Hamming AI

What it does: Automated testing for AI voice agents

Why it’s a fave: There are so many startups building customer support AI systems, but do they work? I think Hamming’s strategy of testing out these AI customer service bots is a needed service in this growing ecosystem.

Lumen Orbit

What it does: Data centers in space

Why it’s a fave: This company stood out because it seems like an extreme moonshot, and yet it’s already landed customers and is launching a demonstrator satellite next year. The concept of using solar energy to power data centers may be one we might want to consider doing on Earth, too.

Ontra Mobility

What it does: Helps cities optimize transit

Why it’s a fave: Ontra Mobility’s quest to help local governments better utilize their public transit options is a solid one. Most cities don’t have the budget to expand public transit options despite population growth, so figuring out a smarter way to utilize what options they already have makes sense.

Passage

What it does: AI-assisted customs support

Why it’s a fave: Considering how easy it is for consumers to get packages held up by customs, I can only imagine how complicated the importing process is for companies moving a lot of goods across the border all the time.

Promi

What it does: AI Price optimization

Why it’s a fave: This is a super interesting approach to ecommerce pricing. Promi’s AI looks to help companies offer data-informed fluctuating discounts to customers that change based on interest and activity. This makes a lot of sense.

RetroFix AI

What it does: TurboTax for building rebates

Why it’s a fave: Personally I’m a fan of any company that helps consumers or other companies unlock the government incentives they are eligible for. I like RetroFix’s approach in particular because it’s unlocking government money for contractors to make buildings more sustainable.

SchemeFlow

What it does: Automates government approvals for construction projects

Why it’s a fave: This is the kind of application AI was made for. SchemeFlow’s software helps construction companies automate technical reports shrinking the process to minutes. Further impressive, the young company has already generated reports for more than 400 construction projects.

Simplex

What it does: Synthetic datasets for vision models

Why it’s a fave: There is only so much quality data available for large language models to train on, which leaves many LLM companies tempted to get data from sources they shouldn’t — or aren’t allowed to. Help stop AI companies from illegally scraping data? Sounds like a good goal to me.

Spaceium Inc

What it does: Network of in-space refueling stations

Why it’s a fave: The space industry is booming; many entrepreneurs are looking to build and send satellites, rockets, and other devices up into space. Building a company that services this growing economy seems like a smart strategy.

Village Labs

What it does: Helps businesses become employee owned

Why it’s a fave: The company’s mission to help companies transition into employee owned is a novel one. Selling a company to its employees helps create wealth for the employees and generally results in a bigger payout for the seller. Sounds like a win-win.

Robot helping up a human being wearing a dunce cap

How to fake a robotics demo for fun and profit

Robot helping up a human being wearing a dunce cap

Image Credits: Getty Images

In March 2008, a roboticist in winter wear gave Big Dog a big kick for the camera. The buzzing DARPA-funded robot stumbled, but quickly regained its footing amid the snowy parking lot. “PLEASE DO NOT KICK THE WALKING PROTOTYPE DEATH MECH,” pleads the video’s top comment. “IT WILL REMEMBER.”

“Creepy as hell,” notes another. “Imagine if you were taking a walk in the woods one day and saw that thing coming towards you.” Gadget blogs and social media accounts variously tossed out words like “terrifying” and “robopocalypse,” in those days before Black Mirror gave the world an even more direct shorthand. Boston Dynamics had a hit. The video currently stands at 17 million views. It was the first of countless viral hits that continue to this day.

It’s hard to overstate the role such virality has played in Boston Dynamics’ subsequent development into one of the world’s most instantly identifiable robotics companies. Big Dog and its descendants like Spot and Atlas have been celebrated, demonized, parodied and even appeared in a Sam Adams beer ad. Along with developing some of the world’s most advanced mechatronics, the Boston Dynamics team have proven themselves to be extremely savvy marketers.

There’s much to be said for the role such videos have played in spreading the gospel of robotics.

It seems likely videos like this have inspired the careers of countless roboticists who are currently thriving in the field. It’s a model countless subsequent startups have adopted to a wide range of success. Boston Dynamics certainly can’t be held responsible for any of those companies that might have taken a few shortcuts along the way.

In recent decades, viral robot videos have grown from objects of curiosity among the technorati to headline-grabbing hits filtered through TikTok and YouTube. As the potential rewards have increased, so too has the desire to soften the edges. Further complicating matters is the state of CGI, which has become indistinguishable from reality for many viewers. Confirmation bias, attraction to novelty and a lack of technical expertise all play key roles in our tendency to believe fake news and videos.

You can forgive the average TikTok viewer, for instance, for not understanding the intricacies of generalization. Many roboticists have — perhaps unintentionally — added fuel to that fire by implying that the systems we’re seeing in videos are “general purpose.” Multi-purpose, perhaps, but we’re still some ways off from robots that can perform any task not hampered by hardware limitations.

More often than not, the videos you see are the product of months or years of work. Somewhere on a hard drive sits the hours of video that didn’t make it into the final cut, featuring a robot stumbling, sputtering or stopping short. This is precisely why I’ve encouraged companies to share some of these videos with the TechCrunch audience. Perhaps unsurprisingly, few have taken me up on the offer. I suspect much of this comes down to how people perceive such information. Among robotics, the hours and days of trial and failure are an indication of how hard you’ve worked to get to the final product. Among the general public, however, such robot failures may be seen as a failure on the part of the roboticists themselves.

Back in a 2023 issue of Actuator (RIP), I praised Boston Dynamics for the “blooper reel” they published featuring Atlas losing its footing and falling in between successful parkour moves. As usual, a lot more ended up on the cutting room floor than made the final cut. Even when not dealing with robots, that’s just how things go.

A few weeks back, I attended a talk by director Kelly Reichardt following a screening of her wonderful new(ish) film, “Showing Up.” She reiterated that old W.C. Fields chestnut about never working with children or animals. In most cases, I would probably add advanced mechatronics to that list.

Along with CG/renders, creative editing is just one of many potential ways to sweeten a robotics demo. More often than not, the intent is not malicious. A sentiment musicians frequently share with me on my podcast is that once a song is released into the world, you no longer have control over it. To a certain extent, I believe the same can be true with video. Choices are made to tighten things up and sweeten the presentation. These are an essential part of making consumable online videos. Especially in the age of TikTok, however, context is the first casualty.

There’s no rulebook for what information one needs to include in a robotics demo. The more I think about it, however, the more I believe there should be — at the very least — some well-defined guidelines. I am not a roboticist. I’m just a nerd with a BA in creative writing. I do, however, regularly speak with people far smarter than myself about the subject.

Just ahead of CES, a LinkedIn post caught my eye (as well, it seems, the eyes of much of the robotics community). It was penned by Brad Porter, the Collaborative Robotics founder and CEO who formerly headed Amazon’s industrial robotics efforts. I rarely recommend LinkedIn follows, but if you care about the space at all, he’s a good one.

In the piece, Porter notes that CES would likely be lousy with cool robotics demos (it was), but adds, “there are also a lot of amazing trick-shot videos out there. Separating reality from stagecraft is hard.” The executive wasn’t implying any of the negative baggage that a word like “stagecraft” might have in this context. He was instead simply suggesting that viewers approach such videos with a discerning and — perhaps — skeptical eye.

I’ve been covering this space for a number of years and have developed some of the skills to spot robotic kayfabe. But I still often lean on experts in the field like Porter when a demo feels off. Of course, not every viewer has my experience or access to these folks. They can, however, equip themselves with the knowledge of how such videos are sweetened — maliciously or otherwise.

Porter identifies five different points. The first is “stop-motion.” This refers to a succession of rapid edits that make it appear as though the robot is moving in ways it’s incapable of in real life.

“If you see a robotics video with a lot of frame skips or camera cuts, [be] wary,” he writes. “You’ll notice Boston Dynamics videos are often one cut with no camera cuts, that’s impressive.”

The second is simulation. This is, in practice, the CG example I gave above. Simulation has become a foundational tool in robotic deployment. It allows people to run thousands of scenarios simultaneously in seconds. Along with other computer graphics, robotic simulation has grown increasingly photorealistic in recent years. Creating and sharing a realistic simulation isn’t a problem in and of itself. The issue, rather, arises when you pass off such things as reality.

Issue three has a fun name. Wizard of Oz demos are called such due to the heavy lifting being done by the [person] behind the curtain (pay no attention). Porter cites Stanford’s Mobile ALOHA demo as an example. I strongly believe there was no malice involved in the decision to run the (still extremely impressive) demo via off-screen teleop. In fact, the “robot operator,” Tony Zhao, appears in both the video and end credits.

Unfortunately, the appearance occurs two-and-a-half minutes into a three-and-a-half minute demo. These days, however, we have to assume that:

No one actually has the attention span to sit through two-and-a-half minutes of incredible robot footage anymore.This thing is going to get sliced up and stripped of all context.Your average TikTok X (Twitter) viewer isn’t going to hunt down the video’s source.

For another example that arrived shortly after Porter’s post, take a look at Elon Musk’s X video of the Optimus humanoid robot folding laundry. The video ran with the text “Optimus folds a shirt.” Eagle-eyed viewers such as myself spotted something interesting in the lower right-hand corner: a gloved hand that occasionally popped partially into frame that matched the robot’s movement.

“Framing the Optimus laundry video just a few more inches to the left and you would have missed what looks like a tele-op hand controlling Tesla Bot,” I noted at the time. “Nothing wrong with tele-op, of course It has some excellent applications, including training, troubleshooting and executing highly specialized tasks like surgery. But it’s nice to know what we are (and are not) seeing. This strikes me as a obvious case of the original poster omitting key information, understanding that his audiences/fans will fill in the gaps with what they believe they’re seeing based on their feelings about the messenger.”

It could be wrong to accuse Musk of intentionally fully obfuscating the truth here. Twenty-three minutes after the initial tweet, he added, “Important note: Optimus cannot yet do this autonomously, but certainly will be able to do this fully autonomously and in an arbitrary environment (won’t require a fixed table with box that has only one shirt).”

As not-Mark Twain famously noted, “a lie can travel halfway around the world while the truth is still putting on its shoes.” A similar principle can be applied to online video. The initial tweet isn’t exactly a lie, of course, but it can certainly be classified as an omission. It’s the old newspaper thing of hiding your corrections on page A12. Far more people will be exposed to the initial error.

Again, I’m not here to tell you whether or not that initial omission was intentional (if you chose to apply the benefit of the doubt here, you can absolutely see the follow-up tweet as a genuine clarification of incomplete context). In this specific instance, I suspect most opinions on the matter will be directly correlated with one’s personal feelings about its author.

Porter’s next example is “Single-task Reinforcement Learning.” You can do a deeper dive on reinforcement learning here, but for the sake of brevity in a not-at-all brief article, let’s just say it’s a way to teach robots to perform tasks with repetitive real-world trial and error.

“Open a door, stack a block, turn a crank,” writes Porter. “Learning these tasks is impressive and they look impressive and they are impressive. But a good RL engineer can make this work in a couple of months. One step harder is to make it robust to different subtle variations. But generalizing to multiple similar tasks is very hard. In order to be able to tell if it can generalize, look for multiple trained tasks.”

Like teleop, there’s absolutely nothing wrong with reinforcement learning. These are both invaluable tools for training and operating robots. You just need to disclose them as clearly as possible.

Porter’s final tip is monitoring environment and potential omissions. He cites the then-recent video of Figure’s humanoid making coffee. “Fluid, single-cut, shows robustness to failure modes,” he writes. “Still just a single task, so claims of robotic’s ChatGPT moment aren’t in evidence here. Production quality is great. But you’ll notice the robot doesn’t lift anything heavier than a Keurig cup. Picking up mugs has been done, but they don’t show that. Maybe the robot doesn’t have that strength?”

When I spoke with Porter about the intricacies of the post today, he was once again quick to point out that these observations don’t detract from what is genuinely impressive technology. The issue, however, is that our brains have the tendency to fill in gaps. We anthropomorphize or humanize robots and assume they learn the way we do, when in reality, watching a robot open one door absolutely doesn’t guarantee that it can open another — or even the same door under different lighting. TVs and movies have also given us unrealistic expectations of what robots can — and can’t — do in 2024.

One last point that didn’t make it into the post is speed. The technology can be painfully slow at times, so it’s common to speed things up. For the most part, universities and other research facilities do a good job noting this via a text overlay. This is the way to do it. Add the pertinent information on screen in a way that is difficult for a click-hungry influencer to crop out. In fact, this phenomenon is how 1X got its name.

 

A recent video from the company showcasing its use of neural networks draws attention to this fact. “This video contains no teleoperation, no computer graphics, no cuts, no video speedups, no scripted trajectory playback,” the company explains. “It’s all controlled via neural networks.” The result is a three-minute video that can feel almost painfully slow compared to other humanoid demos.

As with the blooper videos, I applaud this — and any — form of transparency. For truly slowly moving robots, there’s nothing wrong with speeding things up, so long as you stick to three import rules:

DiscloseDiscloseDisclose

Much like the songwriter, companies have to acknowledge that you can’t control what happens to a video once it belongs to the world. But ask yourself: Did I do everything within my power to stem the spread of potential fakery?

It’s probably too much to hope that such videos are governed by the same truth in advertising legislation that governs television advertisement. I would, however, love to see a group of roboticists join forces to standardize how such disclosures can — and should — work.

distorted Y Combinator logo on a background of jagged thick lines

The 18 most interesting startups from YC's Demo Day show we're in an AI bubble

distorted Y Combinator logo on a background of jagged thick lines

Image Credits: Bryce Durbin/TechCrunch

Springtime means rain, the return of flowers and, of course, Y Combinator’s first demo day of the year. During the well-known accelerator’s first of two pitch days from the Winter 2024 cohort, a covey of TechCrunch staff tuned in, took notes, traded jokes and slowly whittled away at the dozens of presenting companies to come up with a list of early favorites.

AI was, not shockingly, the biggest theme, with 86 out of 247 companies calling themselves an AI startup, but we’re reaching bubble territory given that 187 mention AI in their pitches.

From AI-generated music and grant applications to neat new fintech applications and even some health tech work, there was something for everyone. We’re back at it Thursday for the second day of pitches. Until then, if you didn’t get to watch live, here’s a rundown of some of the best from day one.

TechCrunch’s staff favorites

Aidy

What it does: Uses AI to help companies find and apply for grantsWhy it’s a fave: Landing grants isn’t easy. Max Williamson, Peter Crocker and Greg Miller know this well: They’ve worked between them at The Rockefeller Foundation and the U.S. Department of Housing and Urban Development, where grants are common currency. Finding and applying for grants involves sifting through mounds of paperwork and submitting countless forms — an expensive and time-consuming process. So why not have AI help with it? That’s the idea behind their startup Aidy, which is focused exclusively on Rural Energy for America Program grants for now. After asking a few questions, Aidy evaluates an organization’s competitiveness for grants by navigating eligibility requirements and scoring criteria, then takes a first pass at filling out any relevant forms. Aidy is clearly in the proof-of-concept stage, judging by the state of its tooling. But the concept’s an interesting one — assuming the platform’s AI doesn’t make too many mistakes.Who picked it: Kyle

Givefront

What it does: Serves as a banking platform for nonprofitsWhy it’s a fave: If you’re in the nonprofit space, compliance and regulatory requirements force you to do finances a little differently. That’s where Givefront comes in. Co-founded by Ethan Sayre and Matt Tengtrakool, who previously launched a startup to help loan-takers based in Nigeria, Givefront offers banking, spend management and financial governance services for nonprofits. Specifically, Givefront provides accounts to nonprofits to store money and integrate donations, payments and reimbursements, as well as features for automatic reporting and annual regulatory filings. Givefront certainly isn’t the only nonprofit banking option out there. But it appears to be one of the first built from the ground up for this purpose — which certainly has its own appeal.Who picked it: Kyle

Buster

What it does: Software that links databases and large language modelsWhy it’s a fave: There’s a lot of attention in the market on companies that make large language models — the bigger, the faster, the smarter; you get the idea. But when it comes to actually deploying modern AL models inside of a company, you run into data issues. For example, Skyflow, one startup I covered recently, is working to keep sensitive information out of the wrong users of LLMs. Buster was eye-catching because it appears to be working on a problem that a whole mess of companies are going to run into. Sure, new models are cool, but selling software picks and shovels during the AI gold rush is probably a darn good business model. I dig it!Who picked it: Alex

Numo

What it does: Banking services for contractors in emerging marketsWhy it’s a fave: Creating better payroll solutions for remote and international workers isn’t new, but Numo’s approach of focusing on contractors in emerging markets specifically stands out. It’s also smart that Numo is building a banking product on top of its payroll system so that these contractors, many of whom would be based in countries with currencies that fluctuate frequently, have a more secure place to store their earned funds.Who picked it: Becca

Intercept 

What it does: Uses AI to help consumer packaged goods brands aggregate retail fees and dispute invalid onesWhy it’s a fave: Many CPG brands, especially emerging ones, have very small margins that are squeezed by numerous fees that cover shelving, packing incorrect quantities and shipping damaged products. Intercept says that spotting and flagging invalid fees could give CPG brands back an average of 15% of their revenue that would have otherwise been spent on inaccurate fees. This seems like a problem worth solving.Who picked it: Becca

Nuanced Inc.

What it does: Helps detect deep fakes and misinformationWhy it’s a fave: I’m curious about any technology that seeks to find ways to parse through the inevitable rise of deep fakes and misinformation we are already encountering. Artificial intelligence is becoming more sophisticated by the hour, and we are about to enter a world where right, wrong, fact and fiction have already started to get blurry. Deep fakes are of particular concern for women, as seen by what happened to Taylor Swift — and with slow government regulation in this space, I welcome any research and technology focused on trying to address our ever-increasing cybersecurity needs.Who picked it: Dom

Vectorview

What it does: Custom LLM evaluationWhy it’s a fave: One of my favorite things to read through when a new, major LLM comes to market is its benchmark stats. For example, Anthropic’s Claude 3 Opus model has a 50.4% 0-shot CoT in “Graduate level reasoning, GPQA, Diamond.” It’s super clarifying stuff. Kidding aside, it’s not. That’s why I like the idea that Vectorview is working on, namely the ability to test LLMs and AI agents for a company’s particular use case. I suspect that by having its testing tools closer to the end user than the academic side of things, Vectorview could be onto something big.Who picked it: Alex

Abel

What it does: Uses AI to help lawyers go through legal documents quickerWhy it’s a fave: Abel co-founder Sean Safahi said that this eliminates the need for lawyers to choose “depth over breadth.” I think any tech that helps lawyers make more informed arguments and decisions is a good thing. Speeding up the legal process and making it more accurate seems like a solid strategy. It’s worth noting that bringing AI and automation into the legal process does add a layer of privacy risk and users of Abel will have tread carefully.Who picked it: Becca

Soundry AI, Sonauto

What they do: AI-powered music generationWhy they’re faves: Soundry AI’s technology could be incredibly useful to create music that sits neatly in the background. Muzak, elevator tunes, corporate learning soundtracks, whatever they play in loud restaurants that you can never quite make out, but might be a song that you know. It’s a big market, and I can see companies tuning their own mixes to get the right vibe. Then there’s Sonauto, a startup that wants to help you make hits. I am more skeptical here, mostly because the music I love the most takes a lot of humans working super hard to push the boundaries of what music can be. The latest Tesseract record is a good example. Goddamn, what an incredible piece of art. That said, I am open to being wrong here, and that the robots will eventually write better progressive metal and pop and experimental jazz than we humble meatsacks can. I love music, I love tech, so I presume that I am going to eventually love their union. (Though I also have copyright worries here regarding source material, I must add as I am no fun.)Who picked it: Alex

Starlight Charging

What it does: EV chargers and management software for apartments, condos and commercial buildingsWhy it’s a fave: Most EV charging happens at home, unless you live in a multifamily building, where infrastructure can be scant and forcing drivers to find power elsewhere. That’s not only a headache for drivers, it’s unrealized revenue for building owners. Starlight Charging centralizes key parts of the infrastructure to keep costs down. “Since our installation costs are so low, we can actually offer our solution for no upfront cost and still make money,” founder Andrew Kouri said. “Our payback period is less than one year. The company seems to be sweating the small stuff, too, offering its own charging equipment that adheres to the Plug & Charge standard for payments and comes with a removable cable that’s easy to swap in case of damage or vandalism. That should help with maintenance, something that’s tripped up many other EV charging networks.Who picked it: Tim

Eggnog.ai

What it does: Online video creation and hosting for AI-generated clipsWhy it’s a fave: I muted the Demo Day stream to give this a try — you can check out my creation here — because one thing I am constantly bummed out by is the dearth of new sci-fi films for me to watch late at night. We need more! So, video creation tools that lean on user prompts are super interesting to me. Mix in the fact that AI-generated stuff might not find a permanent home on mainstream video platforms (brand safety, copyright concerns, the list goes on), Eggnog could be onto something. Still, while my little video clip was neat, it is about as close to a feature film as my doodles are to the best animated series out there.Who picked it: Alex

Pump

What it does: Bundles small businesses so they can save on AWSWhy it’s a fave: This is a great approach to help small and emerging companies get the cloud services they need without having to spend a significant portion of their capital on software. Pump’s decision to monetize through AWS, not the small companies themselves, is smart and makes it much more likely it could generate strong traction. It’s easy to get excited about a company called the “Costco of cloud compute.”Who picked it: Becca

Pico

What it does: Seeks to organize screenshotsWhy it’s a fave: It’s a favorite because I have, like, 13,000 photos on my phone, most of which are screenshots. And when I need to find a screenshot, I’m stuck searching through the abyss of my phone’s library. Having something that helps group these photos could be a lifesaver that allows me to attend to the important tasks, like sending out timely memes to the group chat. The founder billed this as Pinterest for screenshots, which also grabbed me as I am an avid Pinterest user. Anything that makes photo grouping and sharing easier and fun is a product I’m bound to use.Who picked it: Dom

TrueClaim

What it does: Uses AI to help self-funded companies save 7% on health insuranceWhy it’s a fave: Health insurance costs are skyrocketing. Large corporations can “eat” the fees, but absorbing the high cost is much harder for small and medium-sized businesses. SMBs are often forced to pass a large part of what they pay to their employees. Seven percent may not feel like a lot, but since health insurance can cost thousands of dollars a year, the savings could be meaningful for a small business or startup.Who picked it: Marina

Manifold Freight

What it does: Aggregates spot freightWhy it’s a fave: The founders’ discovered demand for spot freight technology building a similar solution at Convoy and noted it was the only profitable part of the shuttered company that was snapped up by Flexport. Manifold Freight is focusing on companies that have 50 or more trucks, which means they are targeting a customer base that other freight software is overlooking. Plus, targeting larger carriers means their customers likely have more funds to spend on new technology.Who picked it: Becca

Shepherd

What it does: Personalized teaching assistant that combines human tutors with AIWhy it’s a fave: I liked this because unlike other learning assistants, Shepherd works with academic institutions. This means the startup is not only authorized to tutor students, it also knows exactly what material needs to be learned. Shepherd also claims that it can help plan and manage students’ time. I would have liked to have had this when I was in college. It wasn’t always clear which learning task would be most challenging, and that ate up a lot of valuable time. Some of the countless hours I wasted learning to write code and get the program to work could have been better allocated to calculus, which wasn’t easy either.Who picked it: Marina

Senso

What it does: AI-powered knowledge base for customer support in regulated industries, starting with credit unitsWhy it’s a fave: I hate being stuck on customer support calls. A conversation can seem to last forever as an agent puts you on repeated multi-minute holds to help figure out regulations or whatever other problems I’m trying to solve. If customer support specialists can quickly find an answer to an arcane regulation issue, it could save customers and banks (or insurance agencies) time and money.Who picked it: Marina