IO River founders

IO River lets you mix and match CDNs without the hassle

IO River founders

Image Credits: IO River

Content delivery networks (CDN) have changed. They used to be platforms for efficiently delivering static files — and little else. These days, however, virtually every CDN service is adding edge compute services, security tools and more on top of their core delivery networks. As a result, it’s become more challenging for users to switch between CDNs and choose the fastest or most cost-efficient option for the locations they serve.

IO River, which is launching out of stealth and announcing a $5.4 million seed funding round led by S Capital, is building a layer on top of CDNs to simplify switching between them without being restricted to the lowest common denominator features.

Maybe it’s no surprise that IO River was launched by two industry veterans. Co-founders Edward Tsinovoi (CEO) and Michael Hakimi (CTO) worked together for over a decade, including at Akamai’s Tel Aviv office, before founding IO River in late 2022 and participating in the Intel Ignite accelerator program.

Image Credits: IO River

“Today, many online service companies are locked into a single edge or CDN vendor,” Tsinovoi said. “This dependency has a significant impact on their resiliency, performance and cost efficiency. Top enterprise companies don’t really want to rely on a single edge vendor. Some have already made the transition to a multi-CDN, multi-edge platforms architecture — but the adoption and maintenance of architecture, with multiple edge vendors, is complicated and expensive. Our goal at IO River is to make this feasible for everyone.”

IO River offers the core services one would expect from a multi-CDN platform: splitting traffic between providers to optimize for uptime, performance and cost, and a unified management console. All of this is relatively straightforward and for the basic functionality all CDNs have in common (think redirecting URLs, for example), IO River can tap into their native APIs.

Running application and compute services at the edge is where it gets complicated. CDN services aren’t exactly meant to work together, after all, so there is not a lot of common ground. What IO River does is provide its own application services like a web application firewall, rate limiting and origin load balancing. What’s maybe most important, though, is that it also offers a unified edge computing platform that allows users to run the same code on all these different platforms without modifications.

To get started, users can import their existing CDN provider’s settings and then add new providers on the fly. Because IO River constantly monitors the various networks’ performance, it also provides a deep set of analytics, which in turn allows users to see which network they should use in a given location — or set up automatic rules for switching between networks when issues arise.

The service’s enterprise platform currently supports Akamai, CacheFly, Cloudflare, CloudFront, Edgio, EdgeNext, CDNetworks, Fastly and Gcore. There is also a free version, which is limited to 1 billion hits per month and doesn’t support advanced features like global rate limiting, unified origin load balancing and IO River’s unified edge computing service.

“Internet-based companies live and die by their content delivery,” said Haim Sadger, co-founding partner of S Capital. “They start losing sales if their sites are down for just a few minutes or if their content is slow and unreliable. But equally, with increased financial pressures, data costs are a massive proportion of companies’ outgoings. The classical approach of using a CDN doesn’t solve all these problems. IO River is offering a modern solution that meets the needs of the market, and we’re excited to invest in Edward and Michael’s deep expertise and understanding of how to deliver internet content to the world.”

ServiceNow office building in Silicon Valley

ServiceNow is developing AI through mix of building, buying and partnering

ServiceNow office building in Silicon Valley

Image Credits: Andrei Stanescu / Getty Images

Every enterprise software company out there is working to bring more workflow automation and AI to the platform. ServiceNow has been on this journey for some time now, and given the kind of data it collects via interactions on its platform, it’s building more refined models.

Part of the shift to AI comes internally by building, some via acquisitions and some from partnering widely, says SVP of corporate business development Philip Kirk. But whatever the source, it’s all in service building a stronger platform, he says.

“It is kind of three dimensional chess right now to figure out whether to build, buy or partner. I think the biggest thing that we try to prioritize is how we can make decisions that are in the long-term best interest of our customers, and that differentiate us from what we know we’re world-class at, which is enterprise automation in our platform,” Kirk told TechCrunch.

Lara Greden, an analyst at IDC who covers ServiceNow, says going beyond building is a big part of every company’s strategy when it comes to AI. “Acquisition and strategic partnerships are an essential element of corporate strategy in the AI era,” Greden told TechCrunch.

“Like other major waves of technology innovation, breakthrough capabilities in generative AI are coming through entities that have laser-focused on the tech itself, in other words: startups. ServiceNow’s acquisition strategy has been in line with our expectations for being a leader in accelerating value from generative AI.”

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ServiceNow has built on that in its latest releases, dubbed Washington DC. The company has embraced generative AI in a way that makes sense in the context of the information that the platform monitors and collects, says Jeremy Barnes, VP of AI products at ServiceNow, who came to the company when it acquired his previous one, Element AI, at the end of 2020. That means providing the kind of features for customers looking to take advantage of generative AI in a customer service context without having to build it themselves.

“And so if you look at what’s coming up in the Washington release, we provide all kinds of features that companies would not have really gone out and built, or people who want to develop AI projects would not have been able to pull together proof of concept, and us building it in the platform for them just makes total sense,” he said.

Keith Kirkpatrick, an analyst at the Futurum Group, says ServiceNow is making it easier for people who have some domain knowledge to build things like intelligent workflows without bringing in a developer or workflow expert.

“ServiceNow’s focus has been on integrating generative AI to improve entire workflows, not just single processes or tasks. This is a critical point of differentiation for them, as it allows for intelligent automation of multi-step processes that once required a significant amount of effort and switching between applications to complete,” Kirkpatrick said.

Virtual agents or AI agents are also taking center stage in this release, which would make sense given ServiceNow’s capabilities helping answer customer questions and complete tasks. And just as ServiceNow is building AI capabilities for its customers, it’s working with partners where it makes sense and it’s outside of their areas of expertise, Greden said

“The company’s focus on the conversational capabilities in Virtual Agent is important because getting conversational generative AI right offers significant potential for ROI for end customers. However, getting it right is not easy,” she said. “That’s one reason platform vendors are strategic partners of choice to organizations in the AI era, because they can take on the data science work of getting the technology to work and work well. They also play an important role in guiding customers with best practices around data governance and control.”

The Washington release is available starting on Wednesday for all ServiceNow customers.

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