Meta starts testing user-created AI chatbots on Instagram

Meta AI logo, blue circle on light background

Image Credits: Meta AI

Meta CEO Mark Zuckerberg announced on Thursday that the company will begin to surface AI characters made by creators through Meta AI studio on Instagram. The tests will begin in the U.S.

The social media company’s announcement comes on the same day as a16z-backed chatbot company Character.AI is rolling out the ability for users to talk with AI avatars over a call.

In a post on his broadcast channel, Zuckerberg noted that these chatbots will be clearly marked as AI so users are aware.

“Rolling out an early test in the U.S. of our AI studio so you might start seeing AIs from your favorite creators and interest-based AIs in the coming weeks on Instagram. These will primarily show up in messaging for now, and will be clearly labeled as AI,” he said.

“It’s early days and the first beta version of these AIs, so we’ll keep working on improving them and make them available to more people soon,” Zuckerberg added.

Zuckerberg noted that it worked with creators like the meme account Wasted and technology creator Don Allen Stevenson III to roll out early versions of creator-made chatbots.

In an interview Zuckerberg shared on his social channels, the CEO expanded on the use cases for AI avatars, saying, “There needs to be a lot of different APIs that get created to reflect people’s different interests. So a big part of the approach is going to be enabling every creator, and then eventually also every small business on the platform, to create an AI for themselves to help them interact with their community, and their customers if they’re a business,” he added.

Creators may also want to use AIs to engage with fans, as they don’t currently have time to respond to all the incoming messages.

Still, he admitted that how good the AI avatars will ultimately be is going to become something of an “art form” that evolves and improves over time.

“I don’t think we know going into this, what is going to be the most engaging and entertaining and trust-building formula for this,” Zuckerberg noted. “So we want to give people tools so that you can experiment with this and see what ends up working well,” he said.

Meta will initially begin testing the feature with around 50 creators and a small percentage of users, and will then roll it out to more people over the next couple of months, with the hope of having it fully launched by August.

Meta first announced its AI studio last year at its developer conference to let businesses build custom chatbots.

Additional reporting: Sarah Perez

Meta starts testing user-created AI chatbots on Instagram

Meta AI logo, blue circle on light background

Image Credits: Meta AI

Meta CEO Mark Zuckerberg announced on Thursday that the company will begin to surface AI characters made by creators through Meta AI studio on Instagram. The tests will begin in the U.S.

The social media company’s announcement comes on the same day as a16z-backed chatbot company Character.AI is rolling out the ability for users to talk with AI avatars over a call.

In a post on his broadcast channel, Zuckerberg noted that these chatbots will be clearly marked as AI so users are aware.

“Rolling out an early test in the U.S. of our AI studio so you might start seeing AIs from your favorite creators and interest-based AIs in the coming weeks on Instagram. These will primarily show up in messaging for now, and will be clearly labeled as AI,” he said.

“It’s early days and the first beta version of these AIs, so we’ll keep working on improving them and make them available to more people soon,” Zuckerberg added.

Zuckerberg noted that it worked with creators like the meme account Wasted and technology creator Don Allen Stevenson III to roll out early versions of creator-made chatbots.

In an interview Zuckerberg shared on his social channels, the CEO expanded on the use cases for AI avatars, saying, “There needs to be a lot of different APIs that get created to reflect people’s different interests. So a big part of the approach is going to be enabling every creator, and then eventually also every small business on the platform, to create an AI for themselves to help them interact with their community, and their customers if they’re a business,” he added.

Creators may also want to use AIs to engage with fans, as they don’t currently have time to respond to all the incoming messages.

Still, he admitted that how good the AI avatars will ultimately be is going to become something of an “art form” that evolves and improves over time.

“I don’t think we know going into this, what is going to be the most engaging and entertaining and trust-building formula for this,” Zuckerberg noted. “So we want to give people tools so that you can experiment with this and see what ends up working well,” he said.

Meta will initially begin testing the feature with around 50 creators and a small percentage of users, and will then roll it out to more people over the next couple of months, with the hope of having it fully launched by August.

Meta first announced its AI studio last year at its developer conference to let businesses build custom chatbots.

Additional reporting: Sarah Perez

WASHINGTON, DC - JANUARY 31: Evan Spiegel, CEO of Snap, testifies before the Senate Judiciary Committee at the Dirksen Senate Office Building on January 31, 2024 in Washington, DC. The committee heard testimony from the heads of the largest tech firms on the dangers of child sexual exploitation on social media. (Photo by Alex Wong/Getty Images)

Snap is looking to unify user experience across Spotlight and Stories

WASHINGTON, DC - JANUARY 31: Evan Spiegel, CEO of Snap, testifies before the Senate Judiciary Committee at the Dirksen Senate Office Building on January 31, 2024 in Washington, DC. The committee heard testimony from the heads of the largest tech firms on the dangers of child sexual exploitation on social media. (Photo by Alex Wong/Getty Images)

Image Credits: Alex Wong / Getty Images

Snap’s stock plunged 30% on Tuesday after announcing Q4 2023 results that didn’t meet analyst expectations. On the earnings call, CEO Evan Spiegel said the company is taking a few steps this year to fuel growth. These include unifying experience across Stories and Spotlight, improving ad interactions across platforms and increasing engagement and user growth in North America and Europe.

The social network launched its TikTok-rival Spotlight over three years ago and it has seen promising results. Total time spent watching Spotlight increased 175% year-on-year and average monthly active users grew 35% year-on-year, according to the company’s Q4 2023 earnings release.

Spiegel said that the company wants to leverage things like ranking mechanisms and recommendation engines from Spotlight and port to Stories for better engagement. The company wants to start with merging the interface and navigation gap between these two segments, but it is aware that changes in core product offerings like these can backfire.

“Anytime you’re asking people to change their behavior, that can be difficult. That’s why we’re really trying to be thoughtful about it. I think one of the most frustrating things from a user experience perspective is that the UI and navigation for Spotlight is different than the UI and navigation for Stories,” Spiegel said in a call with analysts.

“The initial steps here are really trying to unify the UI and then unify the navigation and make sure there aren’t any, you know, negative secondary impacts on various parts of our business.”

It’s all about money

Snap’s efforts to merge Stories and Spotlight experience also have to do with the fact that the social network is trying to offer better incentives to advertisers. During the earnings call, Spiegel boasted about the fact that Spotlight has about 99% brand-safe content, according to a third-party audit estimate.

“I think one of the really unique things about Snapchat is that advertisers can get a brand-safe experience without paying a premium for it like they have to do on other platforms to avoid harmful content,” he noted.

“I do think we’ll be able to continue to extend those benefits to advertisers in this unified experience, and our very high levels of brand safety, I think, are a real differentiator for us.”

The company also said that it plans to deploy insights from My AI usage to more “relevant and engaging advertising” to users.

In May 2023, Snap announced new ad products for both Stories and Spotlight along with a sponsored link feature for My AI.

Additionally, Spiegel said that the company focused on evolving the Android app for the past few years to get growth in emerging markets. However, now it is ready to ramp up development on the iOS front to attract more engagement from more “monetizable” regions such as North America and Europe.

The company has also started taking cost-cutting measures already. Earlier this month, the company laid off 10% of the workforce (impacting more than 500 people) to reduce “a number of layers of management.”

“In order to best position our business to execute on our highest priorities, and to ensure we have the capacity to invest incrementally to support our growth over time, we have made the difficult decision to restructure our team,” the company said in an SEC filing.

a glitchy art featuring Roku's logo and display interface on a purple background

Roku says 576,000 user accounts hacked after second security incident

a glitchy art featuring Roku's logo and display interface on a purple background

Image Credits: Roku/TechCrunch

Streaming giant Roku has confirmed a second security incident in as many months, with hackers this time able to compromise more than half a million Roku user accounts.

In a statement Friday, the company said about 576,000 user accounts were accessed using a technique known as credential stuffing, where malicious hackers use usernames and passwords stolen from other data breaches and reuse the logins on other sites.

Roku said in fewer than 400 account breaches, the malicious hackers made fraudulent purchases of Roku hardware and streaming subscriptions using the payment data stored in those users’ accounts. Roku said it refunded customers affected by the account intrusions.

The company, which has 80 million customers, said the malicious hackers “were not able to access sensitive user information or full credit card information.”

Roku said it discovered the second incident while it was notifying some 15,000 Roku users that their accounts were compromised in an earlier credential stuffing attack.

Following the security incidents, Roku said it rolled out two-factor authentication to users. Two-factor authentication prevents credential stuffing attacks by adding an additional layer of security to online accounts. By prompting a user to enter a time-sensitive code along with their username and password, malicious hackers cannot break into a user’s account with just a stolen password.

How two-factor authentication can protect you from account hacks