Internet goes dark in Kenya in the wake of major protests over finance bill

Man walking and shouting in front of rainbow colored protest sign with his arm in the air

Image Credits: Luis Tato/AFP / Getty Images

Update: Internet was restored on Wednesday morning, hours after the interruption.

London-based internet rights monitoring group NetBlocks has reported a major internet disruption in Kenya following a wave of demonstrations across the country, as police violently cracked down on citizens taking to the streets to protest a government bill to hike taxes despite tough economic times and widespread corruption.

The interruption in access comes as the country’s ICT regulator, the Communications Authority, on Monday said it had no plans to shut down or interfere with the internet today.

The authority in the statement said it “had no intention whatsoever to shut down internet traffic or interfere with the quality of connectivity. Such actions would be a betrayal of the constitution as a whole, the freedom of expression in particular and our own ethos.”

Users have been reporting interrupted or slow internet connections, with NetBlocks confirming the outage also affected neighboring countries Uganda and Burundi.

“Live network data show a major disruption to internet connectivity in Kenya; the incident comes amidst a deadly crackdown by police on #RejectFinanceBill2024 protesters a day after authorities claimed there would be no internet shutdown. The ongoing internet disruption has impacted Kenya as well as neighboring countries including Uganda and Burundi; the incident is likely to limit coverage of events on the ground where protests are held,” said NetBlocks.

There was also intermittent access to social media platforms such as X that have been instrumental in bringing protestors together.

Protestors have been using platforms such as X and TikTok to publicize their concerns over the high cost of living, taxation, unwarranted debt accumulation and the rampant misuse of public resources by the political class, among other issues.

Protestors also used social media to call for prudent use of public resources and to get the attention of political leaders. But unable to get leaders to listen, they have taken to the street to get their attention.

The protestors earlier Tuesday then stormed the parliament moments after lawmakers voted to adopt the bill, resulting in several fatalities and scores of people with injuries. It was then that the internet started to fall over.

Safaricom said on X (formerly Twitter) that the interruption is due to problems with the subsea cable. However, others are reporting that Airtel is working, which would not be the case if the cable was down.

When reached for comment about what caused the outage, NetBlocks Director of Research Isik Mater said that it might be due to “unscheduled maintenance”:

We’ve been tracking those statements. We can look at two factors: the observed impact, and the observed timings.

Our observations do indicate that today’s disruption affects multiple countries. However, this outage has much higher impact to Kenya than past confirmed major subsea cable cuts including those earlier this year; we wouldn’t usually expect to see service collapse like this. Further, the other affected countries are downstream to Kenya, so likely affected by the situation in Kenya rather than the other way around.

Timings indicate that the outage occurred just around the moment protesters attempted to storm parliament in Nairobi and were met with live rounds by security forces. Together, these factors point to the possibility that an “unscheduled maintenance” cycle may have been deployed.

We’ll continue to monitor the situation and update this post as we learn more.

Update: This story has been updated with Safaricom’s statement on X as well as NetBlocks’ statement.

Internet goes dark in Kenya in the wake of major protests over finance bill

Man walking and shouting in front of rainbow colored protest sign with his arm in the air

Image Credits: Luis Tato/AFP / Getty Images

Update: Internet was restored on Wednesday morning, hours after the interruption.

London-based internet rights monitoring group NetBlocks has reported a major internet disruption in Kenya following a wave of demonstrations across the country, as police violently cracked down on citizens taking to the streets to protest a government bill to hike taxes despite tough economic times and widespread corruption.

The interruption in access comes as the country’s ICT regulator, the Communications Authority, on Monday said it had no plans to shut down or interfere with the internet today.

The authority in the statement said it “had no intention whatsoever to shut down internet traffic or interfere with the quality of connectivity. Such actions would be a betrayal of the constitution as a whole, the freedom of expression in particular and our own ethos.”

Users have been reporting interrupted or slow internet connections, with NetBlocks confirming the outage also affected neighboring countries Uganda and Burundi.

“Live network data show a major disruption to internet connectivity in Kenya; the incident comes amidst a deadly crackdown by police on #RejectFinanceBill2024 protesters a day after authorities claimed there would be no internet shutdown. The ongoing internet disruption has impacted Kenya as well as neighboring countries including Uganda and Burundi; the incident is likely to limit coverage of events on the ground where protests are held,” said NetBlocks.

There was also intermittent access to social media platforms such as X that have been instrumental in bringing protestors together.

Protestors have been using platforms such as X and TikTok to publicize their concerns over the high cost of living, taxation, unwarranted debt accumulation and the rampant misuse of public resources by the political class, among other issues.

Protestors also used social media to call for prudent use of public resources and to get the attention of political leaders. But unable to get leaders to listen, they have taken to the street to get their attention.

The protestors earlier Tuesday then stormed the parliament moments after lawmakers voted to adopt the bill, resulting in several fatalities and scores of people with injuries. It was then that the internet started to fall over.

Safaricom said on X (formerly Twitter) that the interruption is due to problems with the subsea cable. However, others are reporting that Airtel is working, which would not be the case if the cable was down.

When reached for comment about what caused the outage, NetBlocks Director of Research Isik Mater said that it might be due to “unscheduled maintenance”:

We’ve been tracking those statements. We can look at two factors: the observed impact, and the observed timings.

Our observations do indicate that today’s disruption affects multiple countries. However, this outage has much higher impact to Kenya than past confirmed major subsea cable cuts including those earlier this year; we wouldn’t usually expect to see service collapse like this. Further, the other affected countries are downstream to Kenya, so likely affected by the situation in Kenya rather than the other way around.

Timings indicate that the outage occurred just around the moment protesters attempted to storm parliament in Nairobi and were met with live rounds by security forces. Together, these factors point to the possibility that an “unscheduled maintenance” cycle may have been deployed.

We’ll continue to monitor the situation and update this post as we learn more.

Update: This story has been updated with Safaricom’s statement on X as well as NetBlocks’ statement.

Two workers overlook operations at Northolt's Revolt plant.

Northvolt’s $5B debt deal should be a wake-up call for the US battery industry

Two workers overlook operations at Northolt's Revolt plant.

Image Credits: Northvolt

Swedish battery startup Northvolt secured a $5 billion debt deal earlier this week, paving the way for the expansion of its first gigafactory as Europe seeks to solidify its home-grown battery manufacturing base.

Northvolt is hoping to become a rare success story in the industry: a battery manufacturing startup that survives. If the company manages to deliver on its plans, it’ll catapult itself and the continent into the top ranks of battery producers.

It’s not an easy path. Outside of China, none of the major battery producers are startups; they’re either spinoffs or subsidiaries of existing industrial juggernauts. Even China’s leading battery companies, CATL and BYD, are related to existing manufacturers, and all of them have benefited from generous state subsidies and industrial policies.

Northvolt’s $5 billion loan won’t be enough to guarantee success, but it should be enough to help ramp up its production to a targeted 60 gigawatt hours, enough for over 1 million Volkswagen ID.3s, Europe’s best-selling, non-Tesla EV. The company said it has offtake contracts totaling over $55 billion with automakers, including BMW, Volkswagen, Volvo and Scania.

Over 300 gigafactories will make tomorrow’s EVs. We mapped them all

The new loan includes the refinancing of an existing $1.6 billion debt facility from 2020. Northvolt said the debt package was provided by the European Investment Bank and the Nordic Investment Bank. JPMorgan Chase, Citigroup, and BNP Paribas also provided a portion of the financing, the Wall Street Journal reported.

Northvolt is also building factories in Germany and Montreal, the latter of which is meant to attract production tax credits in the U.S., offered by the Inflation Reduction Act (IRA).

The U.S. battery industry has surged in the wake of the IRA, and a new “battery belt” has sprung up, stretching from Michigan to Georgia, drawing nearly $100 billion in investments from automakers and battery manufacturers. But despite the wave of investment, the U.S. lacks a homegrown battery manufacturer like Europe has in Northvolt.

That might turn out to be no problem at all given the U.S.’s strong relations with Japan, home to Panasonic, and South Korea, home to LG Energy Solution, SK On and Samsung SDI. Still, the States’ lack of a domestic anchor is notable.

There are likely a few reasons why there is no equivalent of Northvolt in the U.S. For one, when the electric vehicle sector was emerging, the U.S. was under the Trump administration, which was too busy trying to get out of the non-binding Paris Agreement to recognize the tectonic shift that was occurring. The Trump administration talked a lot about bringing steel and coal back, but it didn’t have many conversations about sectors with growth potential. Semiconductor manufacturing is a notable exception, though most of the Trump administration’s policy revolved around blocking Chinese access to leading edge technology rather than boosting domestic capacity.

Another reason might be the long hangover resulting from the bankruptcy and eventual sale of one-time battery pioneer, A123 Systems, to China.

A123 was a darling of the clean tech era. Founded in 2001, the company was built on a new battery technology known as lithium-iron-phosphate, or LFP. Cells made with LFP were heavier, but could also store more power, and were safer than existing lithium-cobalt-oxide cells. Even today, LFP is safer and cheaper than the leading chemistries, nickel-manganese-cobalt and nickel-cobalt-manganese-aluminum.

The startup labored for years, building a customer base and partnering with manufacturers to get its cells to market. Then, in August 2009, on the back of a deal with GM to supply batteries for the forthcoming Volt plug-in hybrid, A123 received a $249 million grant from the federal government and $125 million from Michigan to build a plant near Detroit.

The money was transformative and gave the company a chance to compete with Korean manufacturers, which were already dominant in the industry. A123 raced to develop a supply chain while building a factory to make batteries on a scale never before attempted in the U.S.

The company got close, but stumbled. A series of mishaps, headlined by a Fisker Karma that lost power while Consumer Reports was testing it, set the startup on the path toward bankruptcy. Johnson Controls tried to buy the company out of receivership in 2012 but lost the bid by $5 million to Wanxiang, a Chinese auto parts giant.

Since then, battery startups founded in the U.S. have focused on pieces of the supply chain, mostly by developing innovative anode, cathode and electrolyte materials. Given the supply chain and scaling woes that A123 encountered, it has been a sensible approach.

But from an industrial policy perspective, it makes sense for the U.S. to champion a domestic company that produces entire cells and packs, similar to the approach Europe has taken with Northvolt. Japanese and Korean companies have been stable and committed partners that have pledged tens of billions of dollars in investment in U.S. manufacturing. But they’re also subject to the priorities of their home countries. Both Japan and Korea have been hedging their battery bets by promoting hydrogen in an attempt to break free from Chinese supply chain dominance.

The U.S. is already building the foundations of a stable battery supply chain supported by domestic or free trade-accessible partners, and it has a wealth of innovative and scalable battery materials companies. It’s just missing one piece of the puzzle: final manufacturing, a piece that’s all the more obvious in the wake of Northvolt’s most recent deal.

UnitedHealth Group Inc logo seen displayed on a tablet.

UnitedHealth data breach should be a wake-up call for the UK and NHS

UnitedHealth Group Inc logo seen displayed on a tablet.

Image Credits: SOPA Images / Contributor / Getty Images

The ransomware attack that has engulfed U.S. health insurance giant UnitedHealth Group and its tech subsidiary Change Healthcare is a data privacy nightmare for millions of U.S. patients, with CEO Andrew Witty confirming this week that it may impact as much as one-third of the country.

But it should also serve as a wake-up call for countries everywhere, including the U.K. where UnitedHealth now plies its trade via the recent acquisition of a company that manages data belonging to millions of NHS (National Health Service) patients.

As one of the largest healthcare companies in the U.S., UnitedHealth is well known domestically, intersecting with every facet of the healthcare industry from insurance and billing and winding all the way through the physician and pharmacy networks — it’s a $500 billion juggernaut, and the 11th largest company globally by revenue. But in the U.K., UnitedHealth is practically unknown, mostly because it’s not had much business across the pond — until six months ago.

After a 16-month regulatory process ending in October, UnitedHealth subsidiary Optum UK, via an affiliate called Bordeaux UK Holdings II Limited, finally took ownership of EMIS Health in a $1.5 billion deal. EMIS Health provides software that connects doctors with patients, allowing them to book appointments, order repeat prescriptions and more. One of these services is Patient Access, which claims some 17 million registered users who collectively made 1.4 million family doctor appointments through the app last year and ordered north of 19 million repeat prescriptions.

There’s nothing to suggest that U.K. patient data is at risk here — these are different subsidiaries, with different setups, under different jurisdictions. But according to his senate testimony on Wednesday, Witty blamed the hack on the fact that since UnitedHealth acquired Change Healthcare in 2022, it hadn’t updated its systems — and within those systems was a server that didn’t have multi-factor authentication (MFA) enabled.

We know that hackers stole health data using “compromised credentials” to access a Change Healthcare Citrix portal which had been intended for employees to access internal networks remotely. Incredibly, Witty said the company was still working to understand why MFA wasn’t enabled, two months after the attack. This doesn’t inspire a great deal of confidence for U.K. healthcare professionals and patients using EMIS Health under the auspices of its new owners.

This isn’t an isolated case.

Separately this week, 25-year-old hacker Aleksanteri Kivimäki was jailed for more than six years for infiltrating a company called Vastaamo in 2020, stealing healthcare data belonging to thousands of Finnish patients and attempting to extort and blackmail both the company and affected patients.

Whether ransom attacks prove successful or not, they are ultimately lucrative — payments to perpetrators reportedly doubled to more than $1 billion in 2023, a record-breaking year by many accounts. During his testimony, Witty confirmed previous reports that UnitedHealth made a $22 million ransom payment to its hackers.

Why are ransomware gangs making so much money?

Health data as valuable commodity

But the biggest takeaway from all this is that personal data — particularly health data — is a huge global commodity, and it should be protected accordingly. However, we keep seeing incredibly poor cybersecurity hygiene, which should be a concern for everyone.

As TechCrunch wrote a couple of months back, it’s getting increasingly difficult to access even the most basic form of healthcare on the state-funded NHS without agreeing to give private companies access to your data — whether that’s a billion-dollar multinational, or a venture-backed startup.

There might be legitimate operational and practical reasons why working with the private sector makes sense, but the reality is such partnerships increase the attack surface that bad actors can target — regardless of whatever obligations, policies and promises a company might have in place.

Want to see an NHS doctor? Prepare to cough up your data first.

Many U.K. family doctor surgeries now require patients to use third-party triaging software to make appointments, and unless you peruse the fine print of the privacy policies with a fine-toothed comb, it’s often not clear who the patient is actually doing business with.

Digging into the privacy policy of one triaging service provider called Patchs Health, which says it supports over 10 million patients across the NHS, reveals that it is merely the data “sub-processor” responsible for developing and maintaining the software. The main data processor contracted to deliver the service is actually a private equity-backed company called Advanced, which was hit by a ransomware attack two years ago, forcing NHS services offline. Similar to the UnitedHealth attack, legitimate credentials were used to access a Citrix server.

You don’t have to squint to see the parallels between what has happened with UnitedHealth and what could happen in the U.K. with the myriad private companies striking partnerships with the NHS.

Finland also serves as a prescient reminder as the NHS creeps deeper into the private realm. Dubbed one of the country’s biggest ever crimes, the Vastaamo data breach came about after a now-defunct private psychotherapy company was sub-contracted by Finland’s public healthcare system. Aleksanteri Kivimäki infiltrated an insecure Vastaamo database, and after Vastaamo refused to pay a reported €450,000 Bitcoin ransom, Kivimäki attempted to blackmail thousands of patients, threatening to release intimate therapy notes.

In the investigation that followed, Vastaamo was found to have wholly inadequate security processes in place. Its patient database was exposed to the open internet, including unencrypted sensitive data such as contact information, social security numbers and therapist notes. The Finnish data protection ombudsman noted that the most likely cause for the breach was an “unprotected MySQL port in the database,” where the root user account wasn’t password protected. This account enabled unbridled database access from any IP address, and the server had no firewall in place.

In the U.K., there have been well-vocalized concerns around how the NHS is opening access to data. The most high-profile partnership came just last year, when Peter Thiel-backed big data analytics company Palantir was awarded massive contracts by NHS England to help it transition to a new Federated Data Platform (FDP) — much to the chagrin of doctors and data privacy advocates across the country.

It all seems somewhat inevitable though. Privacy advocates shout and scream, but big companies with lots of cash keep getting the keys to sensitive data belonging to millions of people. Promises are made, assurances given, processes implemented — then someone forgets to set up basic MFA, or they leave an encryption key under the doormat, and everything blows up.

Rinse and repeat.

EU 'closely' monitoring X in wake of Fico shooting as DSA disinfo probe rumbles on

X (formerly Twitter) logo on a cracked wall

Image Credits: TechCrunch

European Union enforcers of the bloc’s online governance regime, the Digital Services Act (DSA), said Thursday they’re closely monitoring disinformation campaigns on the Elon Musk-owned social network X (formerly Twitter) following the Wednesday shooting of Slovakia’s prime minister, Robert Fico.

The bloc has been formally investigating X since last December over disinformation in civic discourse and the effectiveness of the platform’s crowdsourced ‘Community Notes’ content moderation feature, among a bundle of other concerns — though, so far, no sanctions have been forthcoming.

Yesterday Musk personally responded to — and thus amplified — a post on X, by the right-wing political influencer, Ian Miles Cheong, which sought to link the shooting to views he suggested Fico holds rejecting the World Health Organization’s pandemic prevention plan.

Asked to respond to the development during a Q&A with press, as part of a background briefing the EU held to discuss two Meta DSA probes the EU announced earlier today, a senior Commission official confirmed they are monitoring content on the platform and analyzing whether there is “any additional evidence” vis-a-vis the effectiveness of X’s disinformation mitigation measures — to feed the EU’s ongoing investigation.

Reminder: Breaches of the DSA can attract fines of up to 6% of global annual turnover so Musk’s penchant for shitposting could prove expensive for the company eventually, i.e. across regulatory enforcement cycles.

A Commission official also told TechCrunch that the director-general for the EU department focused on regulating comms and tech, Roberto Viola, has sent a letter to X and the other roughly two dozen very large online platforms (VLOPs) designated under the DSA urging vigilance following the attempt on Fico’s life.

The EU wants platforms to be ready to take mitigating measures in case bad actors seek to manipulate a video of the shooting that’s circulating on social media in a bid to exploit the situation to spread disinformation. VLOPs are also being invited to share details of measures they’re taking to limit sharing or amplification of any manipulated media related to the incident at a Commission election roundtable event tomorrow.

Grok election watch

Also on Thursday X announced that premium users in the EU can finally get their typing fingers on Musk’s generative AI chatbot, Grok — a tool that’s essentially been trained to be politically incorrect (versus the perceived political correctness of rival efforts like OpenAI’s ChatGPT). Musk posted briefly to trumpet the development, writing caveman-style: “Grok now available in Europe.”

Turns out Grok is also on the EU’s DSA watch list: The senior Commission official said today that the EU is in “very close contact with X on launch of Grok”.

The official suggested X has delayed the launch of some elements of Grok in the region until after the upcoming European Parliament election, without specifying exactly which features have been disabled.

“X has delayed the launch of part of the Grok feature until after the election,” the official told journalists. “Which I think is a recognition on their side that some of these features may have risks in the context of civic discourse and elections in the context of the ongoing investment.”

We reached out to the Commission for clarification about which Grok features it believes X has put on ice in the EU. A spokesperson told us: “We take note of the phased deployment of Grok in the EU, with a first version only visible and accessible to X Premium subscribers, and not the wider public.”

“We reserve our position on the compatibility of Grok with the requirements under the DSA,” they added.

We also contacted X about Grok’s EU launch — but at press time it had not responded to our questions.

It’s worth noting Grok is universally an X premium feature so it remains unclear what feature concessions may have been made for the AI chatbot’s EU launch.

In wider remarks addressing obligations on generative AI chatbots that are integrated into a designated VLOP or very large online search engine (VLOSE), the Commission spokesperson noted platforms have a legal duty to diligently assess risks and put in place effective mitigations, such as against so-called “hallucinations”, where these GenAI tools fabricate information while presenting it as fact.

“This has been reiterated recently in the DSA election guidelines,” the spokesperson added, emphasizing that the DSA requires ex ante risk assessment for “critical features”, such as GenAI assistants — an area where the Commission launched a recent inquiry ahead of upcoming European elections.

“Questions on risk assessment and mitigation measures related to risks stemming from content that was produced by generative AI were subject to ad hoc requests for information sent in March to 8 VLOP/SEs, including X,” they noted.

This report was updated with additional information from the Commission

Elon Musk’s X faces first DSA probe in EU over illegal content risks, moderation, transparency and deceptive design